VACANCY

CLIENT SERVICES ASSOCIATE

ABOUT THE ROLE

The Client Services Associate will work closely with the Head of Operations to strengthen and expand relationships with key stakeholders, including collectors, VIPs, and exhibitors. This role is integral to ART X’s mission, focusing on sales, relationship management, and ensuring exceptional Guest and Exhibitor Relations to enhance client retention and drive profitability. As a Client Services Associate, you will communicate with high-net-worth individuals, corporate professionals, and VIPs to support their engagement with the fair. Additionally, you will manage the database of invited guests, oversee guest registration processes, and support the sales of corporate hospitality packages.

KEY RESPONSIBILITIES

• Build, manage, and strengthen relationships with new and existing collectors, VIPs, other high-net-worth and international guests.
• Serve as the primary point of contact for collectors, VIPs, and other stakeholders, ensuring timely and effective communication to foster long-term relationships.
• Support exhibitors by maintaining strong relationships and providing assistance where needed.
• Assist with developing and executing sales strategies for corporate hospitality packages and guest ticket sales, including creating promotional materials.
• Manage and nurture existing partnerships, fostering effective communication and sustained collaboration.
• Work with the Head of Operations to oversee guest registrations and reservations, ensuring accurate documentation and efficient record-keeping.
• Maintain and update customer relationship database, including data clean-up, segmentation, as well as prepare reports and insights
• Collaborate with internal teams—such as Communications, Design, Events, and Operations—to deliver a seamless guest experience.
• Develop, update, and implement operational processes, guidelines, and Standard Operating Procedures (SOPs) for Guest and Exhibitor Relations.
• Document client feedback, identify lessons learned, and share best practices to enhance operational efficiency and campaign effectiveness.
• Other tasks as assigned by the Head of Operations.

ABOUT YOU

The ideal candidate must be flexible, proactive, and adept at cultivating relationships. Strong interpersonal skills, attention to detail, and excellent communication abilities are essential. Other key requirements include:

• A minimum of 5 years experience with customer relationship and/or account management.
• A strong cultural alignment with ART X’s values of excellence, ownership, kindness, integrity - consistently going the extra mile as a catalyst for change.
• Outstanding written and verbal communication skills, with the ability to present information compellingly at all levels.
• Exceptional organizational and project management skills, capable of multitasking and meeting tight deadlines.
• Strong interpersonal skills and a collaborative mindset, with proven experience working in cross-functional teams.
• A keen attention to detail in both written and verbal communication.
• Proficiency in relationship management, sales, negotiation, and critical reasoning.
• Familiarity with data analysis to track client metrics and inform decision-making.
• Adaptability to thrive in a dynamic, fast-paced environment with shifting priorities.
• A genuine passion for art and culture, and alignment with ART X’s values and mission.
• Proficient in Microsoft Office / Google Docs.

ROLE SPECIFICATIONS

This position is full-time and hybrid, based in Lagos.

HOW TO APPLY

To apply for this position, please send a resume and cover letter, as well as a written statement sharing your motivation and career aspirations, to careers@artxlagos.com with “Client Services Associate” in the subject line. Only qualified candidates will be contacted.